Dallas, Texas
Contact Us
Chat With Us
HVAC469-249-1971
Plumbing972-301-8399
HVAC469-249-1971
Plumbing972-301-8399
Schedule Online

Don't Fear the Nest

Published on January 18, 2016
Nest Thermostat
If you have a Nest Thermostat you probably read about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, go to their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the glitch and get it up and going again.

Symptoms of this problem include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the component has turned on while charging, power it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more thorough instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Levy & Son installed your Nest Thermostat, please reach out to us at 469-249-1971 or schedule an appointment online. If your Nest Thermostat was not installed by Levy & Son, please connect with Nest Support here.

Additionally, do not let this experience scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
Back To Blog